Returns and Refund Policy

At Wingzy, your satisfaction matters to us. We aim to make returns and refunds simple, transparent, and hassle-free. If you’re not fully satisfied with your purchase, you may request a return or refund under the terms below.

Return & Refund Eligibility

• You may request a return or refund within 5 days of receiving the order.
• Requests submitted after 5 days from the delivery date will not be accepted.

How to Request a Return or Refund

1. Call our customer care helpline (the number is printed on the package label).
2. You must call from the same mobile number used to place the order.
3. Our customer care helpline is available Monday to Friday (excluding public holidays).

Refund Timeline

Once your request is approved, refunds are credited within 5–7 business days.

Conditions for Returns

• The product must be unused and unwashed.
• It must be in its original condition with all tags and packaging intact.
• After verification and approval, our customer care team will guide you through the next steps.

Non-Eligibility

• Requests after the 5-day window.
• Requests made from a different mobile number than the one used for the order.
• Requests sent via WhatsApp or email.

We’re committed to a reliable and transparent shopping experience, with a return process you can trust.